Terms and conditions

General Terms and Conditions

CONTENTS OF THE DOCUMENT

I. General provisions

II. Purchase contract

III. Liability for defects

IV. Withdrawal from a contract by a Purchaser – Consumer

V. Withdrawal from a contract by a Purchaser – Entrepreneur

VI. Registration of sales

VII. Gift certificates

VIII. Personal data protection

IX. Out-of-court dispute resolution

X. Complaints procedure

XI. Warranty conditions

XII. Ways of handling complaints

XIII. Prices, bonus points

XIV. Payment and delivery conditions

XV. Costs of use of means of remote communication

XVI. Final provisions


 


 

I. General provisions

These General Terms and Conditions (hereinafter referred to as "GTC") regulate relationships between parties to a purchase contract, i.e. company RADANSPORT, s.r.o., Reg. No. 26098806, VAT No. CZ6098806, registered office at Vrbenská 2044/6, 370 31 České Budějovice, incorporated in the Commercial Register kept by Regional Court in České Budějovice, Section C, Insert 13871, as Seller of the first part, and a Purchaser of the second part.

The Purchaser is a Consumer or an Entrepreneur.

A Consumer is any individual, who does not conclude and perform a purchase contract with the Seller within the scope of his entrepreneurial activity or occupation.


Legal relations between the Seller and the Consumer not explicitly regulated by these GTC, shall be governed by appropriate provisions of the Act No. 89/2012 Coll., Civil Code, as amended, and of the Act No. 634/1992 Coll., Consumer Protection Act, as amended, as well as by related regulations.

An Entrepreneur means a person who is not a Consumer and who concludes contracts in relation to his own commercial, manufacturing or similar activity or occupation, event. a person acting on behalf or for the account of an entrepreneur, in particular:
• a person registered in the Commercial Register,
• a person doing business under a trade licence,
• a person doing business under a licence different to a trade licence according to special regulations.

Legal relations not explicitly regulated by these GTC or by a contract between the Seller and a Purchaser, who is an entrepreneur, shall be governed by appropriate provisions of the Act No. 89/2012 Coll. and Act No. 90/2012 Coll., as well as by related regulations.
By submitting an order, the Purchaser confirms that he has read and agreed to these GTC, the Complaints procedure (see next chapter) forming an integral part hereof, in the version valid and effective at the moment of submitting of the order.

The Purchaser is aware that no rights to use registered trademarks, commercial names, company logos or patents of the Seller or other companies arise from the purchase of products in the Seller‘s portfolio, unless agreed otherwise in a particular case by means of a special contract.


 

II. Purchase contract

If the Purchaser is a Consumer, the proposal (offer) to conclude a purchase contract is a placement of the offered goods on the website www.e-sportshop.cz by the Purchaser. The Purchase contract is formed by submitting of the order by the Consumer and accepting it by the Seller. This acceptance shall be confirmed by the Seller to the Purchaser immediately by means of an informative e-mail sent to the e-mail address provided, however, this confirmation does not affect the formation of the contract. The contract formed (incl. the agreed price) can be modified or cancelled by mutual agreement of the parties or for statutory reasons only.

Prior to the submission of the order to the Seller, the Purchaser can check and modify data which he inserted to the order, with regard to the chance to discover and correct mistakes occurred by typing the order‘s data. The order shall be sent by the Purchaser to the Seller by clicking on the button "Submit order".

Among others, the Seller reserves the right to cancel an order or its part before conclusion of the purchase contract according to an agreement made between the Seller and the Purchaser, if the goods are no longer produced or delivered, or the price of the supplier of the goods has significantly changed. In case the Purchaser has already paid a part or the whole amount of the purchase price, this amount shall be transferred back to his account or address and the purchase contract shall not be concluded.

It is not possible to claim any consumer rights to gifts which are provided completely for free. Such goods meet the requirements of a Contract of donation and all standards pursuant to the valid legislation of the Czech Republic.

If the Purchaser is an Entrepreneur, the offer to conclude a purchase contract is an order of goods submitted by the purchasing Entrepreneur and the purchase contract itself is concluded at the moment of delivery of a binding consent of the Seller to the offer of the Purchaser.

Relations and eventual disputes arising from the contract shall be settled exclusively according to the valid legislation of the Czech Republic and by the courts of the Czech Republic. This does not affect cases, where the Purchaser is a Consumer with habitual residence in a state different from the Czech Republic and the choice of law or choice of court shall not be admissible.
The contract is concluded in Czech language. If there is a translation of the text of the contract created for the needs of the Purchaser, in case of a dispute about the interpretation of the terms used, the interpretation of the contract in Czech language shall prevail.


 

III. Liability for defects

Rights and obligations of the parties concerning the liability for defects are governed by appropriate generally binding regulations (in particular by the provisions of § 1914 - 1925, § 2099 - 2117 and § 2161 - 2174 of the Act No. 89/2012 Coll., Civil Code).

The Seller’s responsibility is to ensure that the product is not defective at the receipt. In particular, the Seller is - at the time of receipt of the product by the Purchaser - responsible for the following facts:

If the product does not have the above mentioned features, the Consumer may require a delivery of a new faultless product as well, if it is not disproportionate with regard to the nature of the defect; however, if the defect concerns a part of the product only, the Consumer may require a replacement of the part only; if it is not possible, he may withdraw from the contract. However, if it is disproportionate with regard to the nature of the defect, in particular if the defect is removable without unnecessary delay, the Consumer is entitled to the removal of the defect free of charge. The consumer is entitled to a delivery of a new product or replacement of a part also in case of a removable defect, if he can‘t use the product properly due to repeated occurrence of the defect after repair or due to more defects. In such case the Consumer is entitled to withdrawal from the contract as well.

If the consumer does not withdraw from the contract nor claims the right to delivery of a new faultless product, replacement of a part of it or repair of the product, he may require a proportionate discount. The Consumer is entitled to a proportionate discount also if the Seller cannot deliver a new faultless product, replace its part or repair it, as well as in the case when the Seller does not rectify in a reasonable time or if the rectification causes considerable difficulties to the Consumer.

The Seller shall not be liable for defects, if the Purchaser knew that the product had a defect before takeover of the product, or when the Purchaser caused the defect himself. Furthermore, the Seller shall not be liable for defects if it had been explicitly agreed upon with regard to the price and type of the goods.

The Consumer is entitled to claim liability for defects occurred by consumer goods within 24 months after receipt. If the defect occurs within 6 months after receipt, the product shall be deemed to have been defective at the receipt as well.


 

IV. Withdrawal from a contract by a Purchaser – Consumer

If the purchase contract is concluded by means of remote communication (in an online shop), the Consumer has the right to withdraw from the contract within 14 days following the receipt of the goods without giving any reason, in accordance with § 1829 paragraph 1 of the Civil Code. (In case the object of the contract consists of several types of goods or delivery of several parts, this period commences at the date of receipt of the final delivery of the goods). The withdrawal from the purchase contract must be sent to the Seller within the period stated in the preceding sentence.

The Purchaser bears all costs related to the return of the goods.

The Consumer may use a sample form provided by the Seller to withdraw from a contract. This sample form is attached to these GTC. The withdrawal from the purchase contract shall be sent to the following address:

RADANSPORT, s.r.o., Za Otýlií 10, 370 01 České Budějovice, e-mail:
The goods should be returned by the Consumer completely, with complete documentation, undamaged, clean, including original packaging, in the same state and value as they were at the receipt. If the returned goods are incomplete, damaged or used, the Seller may accordingly reduce the returned purchase price (in accordance with § 458 paragraph 1 of the Civil Code).

 

If the Purchaser withdraws from a contract according to preceding paragraphs, the Seller shall return the money accepted from the Purchaser (except for the amount of additional costs of delivery arising from the delivery method chosen by the Purchaser, which is other than the cheapest standard delivery method offered by the Seller) within 14 days after the Purchaser‘s withdrawal from the purchase contract, using the same method as the Purchaser used, unless determined otherwise by the Purchaser. The Seller is also entitled to return the payment provided by the Purchaser when returning the goods, as well as to use a different method, if the Purchaser agrees and no additional costs shall arise thereof. If the Purchaser withdraws from the purchase contract, the Seller is not obliged to return the money prior to the return of the goods or to the Purchaser‘s proving that he has sent the goods to the Seller.

The provisions of law enabling the withdrawal from the contract within 14 days shall not be understood as an option of lending the goods for free. The Consumer exercising his right to withdraw from the contract within 14 days after the receipt must return everything he obtained on the basis of the purchase contract. If it is no longer possible (e. g. the goods have been destroyed or consumed in the meantime), the Consumer must provide a financial compensation for what can no longer be returned. If the returned goods are only partly damaged, the Seller can claim damages and set off his claim against the returned purchase price. In such case the Seller is obliged to prove the damage caused. In such case only a reduced purchase price shall be returned to the Consumer by the Seller.

The Seller can set off the purchase price to be refunded against his actual costs incurred in connection with the return of the goods.

In accordance with § 1837 of the Civil Code, the Consumer does not have the right to withdraw from a contract particularly in cases of contracts:

If the Consumer decides to withdraw within the given period, we recommend (in order to speed up the withdrawal process) to deliver the goods to the Seller‘s address together with a cover letter, event. including a reason for the withdrawal (not necessarily), the purchase document number and bank account number or information, whether the amount shall be returned in cash or used as a credit for future purchase.

The Purchaser is aware of the fact that if there are any gifts provided together with the goods, the contract for donation between the Seller and the Purchaser is concluded with a condition, that if the Consumer exercises his right to withdraw from the contract according to § 53 paragraph 7 of the Civil Code, the contract for donation is cancelled and the Purchaser is obliged to return the gifts provided together with the returned goods. In case those are not returned, the values shall be understood as unjust enrichment of the Purchaser.

If all the above mentioned conditions for the return of the goods are met, the Purchaser shall be entitled to a refund related to the returned goods, which shall be returned to the Purchaser no later than 14 days after the withdrawal from the contract. If the bank account number is not provided, the amount is automatically prepared to be used for future purchase or to be picked up in cash after providing an original credit note, which is sent to the customer without unnecessary delay after resolution of the withdrawal from the contract.

The Seller reserves the right to cancel an order of goods marked as „Momentarily unavailable“ in case it is not possible to deliver or replace the goods with another model or if the price hereof has substantially changed and the customer doesn‘t accept this before the formation of the purchase contract itself. The Seller shall inform the customer about this situation. If the order or a part of it has already been paid, the money shall be refunded to the customer‘s bank account.


 

V. Withdrawal from a contract by a Purchaser – Entrepreneur

In case the Purchaser is an Entrepreneur, the provisions of § 2001 et seq. of the Act No. 89/2012, Civil Code, shall apply.


 

VI. Registration of sales

Under the Sales Registration Act, the Seller is required to provide the Purchaser with a receipt and to register the sale with the tax office online; in the case of technical difficulties, this may be done within 48 hours after the sale has been completed.

The Seller issues receipts according to the Sales Registration Act in the paper form and the receipts are available at the registered office of the Seller. At request of the Purchaser they may be sent electronically (via e-mail).


 

VII. Gift certificates

Gift certificates are vouchers issued by the Seller and applicable exclusively when purchasing from the Seller. The code on the certificate serves the technical realization of the voucher. In case the purchase is not finished or in case of a withdrawal from the contract within the 14 days period, the Seller may generate another code for the Purchaser. The voucher is not changed by an eventual generating of a new code.

In case of a payment by gift certificate, the moment of expedition of the goods to the Purchaser corresponds with the moment of sale from the Sales Registration Act point of view.


 

VIII. Personal data protection

Information about customers are stored in accordance with valid legislation of the Czech Republic, in particular with the Act No. 101/2002 Coll., on the Protection of Personal Data, as amended. By concluding the purchase contract, the Purchaser agrees to the processing and collection of his personal data in the Seller‘s database after successful performance of the contract until he expresses in writing his disagreement to such processing.

The Purchaser is entitled to access his personal data, to correct them, as well as to exercise other statutory rights related to these data. Personal data can be removed from the database at request of the customer in writing. The customers‘ personal data are fully secured against abuse. The supplier does not pass the personal data on to any other person. External carriers represent an exception to whom the customers‘ personal data are given to the minimum extent necessary for delivery of the goods.

Individual contracts are archived after their conclusion by the operator in electronic form and are accessible to the store operator only.


 

IX. Out-of-court dispute resolution

In case of a consumer dispute between a Consumer residing in the European Union and the Seller, the Consumer has the right to use the out-of-court dispute resolution by turning to a subject of out-of-court resolution of a consumer dispute at the address: http://www.coi.cz/. A platform for consumer dispute resolution can be found at: http://ec.europa.eu/consumers/odr.

 

X. Complaints procedure

The Purchaser (an Entrepreneur or a Consumer) is obliged to get acquainted with the General Terms and Conditions (the Complaints procedure forms part hereof) before ordering the goods.

A. Consent to the Complaints procedure

By concluding the purchase contract and accepting the goods from the Seller the Purchaser agrees to this Complaints procedure.

The receipt of the goods by entrepreneurs shall be deemed the moment of their handover by the Seller to the Purchaser, resp. to the first carrier. The receipt of the goods by consumers shall be deemed the moment of the receipt of the goods by the Consumer from the Seller, resp. the receipt from a carrier.

As a warranty document (warranty certificate), the Seller issues a purchase document (invoice or purchase confirmation) containing all statutory data necessary for a warranty claim (in particular name, price, amount and serial number of the goods). Upon request of the Purchaser, the Seller provides him with a warranty in writing (warranty certificate). The warranty certificate contains the company name of the Seller, his registration number and registered office. By default, however, if the nature of the matter permits so, the Seller issues a purchase document containing the given data to the Purchaser instead of a warranty certificate.

If it is necessary with regard to the warranty provided, the Seller in the warranty certificate comprehensibly explains the contents of the warranty provided, defines its extent, conditions, validity period and claims arising thereof. The warranty certificate concurrently states, that provision of a warranty does not affect the Purchaser‘s rights associated with the purchase of the product.

Extended warranty – this warranty must always be in accordance with warranty conditions given by producer and any related advertisement, whereas in such case the warranty certificate always contains the above mentioned requirements and is issued in accordance with the above mentioned conditions.

B. Length of warranty

The warranty period fundamentally commences at the date of receipt of the goods by the Purchaser, i.e. at the date stated in the warranty certificate.

The statutory warranty period is 24 months* for Consumers, unless a special legal regulation provides a longer period. The Seller may extend this statutory period. The length of the warranty period is always stated on the warranty certificate (in the warranty column). The warranty period consists of a statutory period (24 months) and eventually an extended warranty period. Furthermore, the warranty period shall be extended by a period during which the complaint has been processed. If the defect occurs within 6 months after the sale, the goods are deemed to have been defective at the time of the sale. However, if a defect occurs later, the Consumer must prove the defectiveness of the goods.

The period for processing claims is suspended in case where the Seller hasn‘t obtained all documents necessary for the settlement of the complaint (parts of the goods, other documents etc.) The Seller is obligated to request the submission of missing documents from the Purchaser in the shortest time possible. The period is suspended from this date until the submission of requested documents by the Purchaser.

The liability for defects of the goods to which the warranty period applies terminates, unless claimed within the warranty period.

If the Purchaser is a Consumer, the complaints within the statutory warranty period shall be governed by the Act No. 89/2012 Coll., Civil Code, as amended, and the Act No. 634/1992 Coll., Consumer Protection Act, as amended, with regard to specifications in this Complaints procedure. Complaints filed within the extended warranty period shall be governed exclusively by this Complaints procedure.

* An exception may represent goods sold at a discount (damaged, used, incomplete goods etc. - such characteristics are always stated at the goods – if they are not, the goods shall be deemed new, undamaged and complete). If the Purchaser is a Consumer and the goods are used, the Seller is not liable for defects to the extent of use or wear and tear present at receipt of the goods by the Purchaser, and the liability for defects terminates unless claimed within 12 months after receipt of the goods by the Purchaser. This period shall be stated by the Seller on the sale document, as well as sufficiently noticeably at the offered goods as such. By products sold for a discounted price due to defects or incompleteness, the warranty does not apply to the defects due to which the lower price has been stipulated.


 

XI. Warranty conditions

A. The Purchaser who is not a Consumer is obligated, and the Purchaser who is a Consumer is advised to check immediately at the delivery together with the carrier the condition of the parcel (number of packages, intact tape with company logo, damaged box) according to the enclosed shipping note. The Purchaser has the right to refuse to accept a parcel which is not in accordance with the purchase contract, e. g. it is incomplete or damaged. If the damaged parcel is accepted by the Purchaser, it is necessary to describe the damage in the transfer protocol of the carrier.

B. An incomplete or damaged parcel must immediately be reported via e-mail sent to: obchod@e-sportshop.cz, a damage protocol must be written up with the carrier and sent without unnecessary delay via fax, e-mail or mail to the Seller. A subsequent complaint about incompleteness or external damage of the parcel does not exclude the right of the Purchaser to file a complaint about the product, however, it may enable the Seller to prove that it is not in contradiction with the purchase contract.

C. Complaints are to be filed at the business premises of the company RADANSPORT s.r.o., Za Otýlií 10, 370 01 České Budějovice, event. if the Purchaser is a Consumer, he may file a complaint at the Seller‘s branch where the goods have been purchased (however, we recommend to use the above mentioned address in order to speed up the settlement of the complaint).

D. The Purchaser may send defective goods via shipment service to the address of the business premises. Complained goods shall be carefully secured, so that they are not damaged during the transport, the parcel should be visibly marked as a „COMPLAINT“ and contain: complained goods (incl. complete accessories), we recommend to enclose a copy of the purchase document, a detailed description of the defect and sufficient contact data of the Purchaser (in particular his address and phone number). Without the above mentioned data, the origin and defects of the goods cannot be identified. This procedure is recommended to a Consumer as well, unless he proves and documents the given facts in a different way.

E. The Purchaser, who is not a consumer, shall document the validity of the warranty by providing a purchase document; if the goods were previously subject to complaint, the complaint document shall be provided as well. The document of acquisition (purchase or complaint document) shall contain the same serial number as the complained product (if the product has a serial number). This procedure is recommended to a Consumer as well, unless he proves and documents the given facts in a different way.

F. The warranty does not apply to defects caused by using incorrect or defective program equipment, incorrect consumables, nor to eventual damage arising thereof, unless such use is normal and was excluded in the enclosed instructions for use. Furthermore, the warranty does not apply to defects caused by wrong operation, unprofessional or inappropriate manipulation, use and installation, which are in contradiction to the user manual, or by damage resulting from network overvoltage (e. g. lightning) except for common deviations.

G. The complaint may be declined if the security seal, informative sticker or serial number has been broken by the Purchaser, unless the damage occurs during normal use. Seals and serial numbers are an integral part of the product and do not limit the customer‘s right to use the goods and manipulate with them to the full extent of which the goods are intended for.

Furthermore, the warranty does not apply to damage arising from (unless such activity is a normal activity and forbidden in the enclosed instructions for use):
• mechanical damage of the goods,
• electrical overvoltage (visibly burned parts or printed circuits) except for common deviations,
• use of goods under conditions which do not correspond to the environment determined by the Seller or producer – by their temperature, dustiness, humidity, chemical and mechanical impacts,
• unprofessional installation, manipulation, operation or neglect of care of the goods,
• damage caused by excessive loading or use in contravention of the conditions stated in the documentation or general principles,
• performing an unqualified intervention or a change of parameters,
• damage caused by natural elements or force majeure.
These limitations shall not apply if the features of the goods, which are in contravention of above mentioned conditions, have been explicitly stipulated or declared by the Seller, eventually they are to be expected with regard to performed advertising or normal use of the goods.

H. The complained goods shall only be tested for the defect stated by the Purchaser (in a complaint form, in an enclosed document with the description of the defect). We recommend a written form of stating the defect.


 

XII. Ways of handling complaints

If the Purchaser is a Consumer and the goods do not correspond to the purchase contract (hereinafter referred to as "contradiction to the purchase contract") at their receipt, he has the right to request that the Seller puts the product to the condition corresponding to the purchase contract, free of charge and without unnecessary delay, by replacement or repair of the product according to the Purchaser‘s request. If such procedure is not possible, the Purchaser may request a proportionate discount of the price of the product or withdraw from the contract. This shall not apply in case when the Purchaser knew about the contradiction to the purchase contract before accepting the product or when he caused the contradiction to the purchase contract himself. The contradiction to the purchase contract which occurs within six months after receipt of the product, shall be deemed to have existed at the receipt, unless it contradicts the nature of the product or unless proven otherwise.
The product is in accordance with the purchase contract in particular when the sold product has quality and utility properties required by the contract, described by the Seller, producer or his representative, or expected on the basis of advertisement performed by those persons, event. a normal quality and features of a product of such kind, when it complies with the legal requirements, is in appropriate quantity, rate or weight and corresponds to the purpose of use stated by the Seller or of a normal use of the product.
If the Purchaser is a Consumer, he has – depending on the nature of the defect - the following rights by claiming the statutory warranty:
If the defect is removable, he has the right to proper and timely removal of the defect, free of charge, the right of replacement of defective goods or a defective part, unless it is disproportionate with regard to the nature of the defect. If such procedure is not possible, he has the right to a proportionate discount from the purchase price or to withdraw from the purchase contract.
If the defect is irremovable and preventing the consumer from proper use of the goods, he has the right to replacement of the defective goods or to withdrawal from the purchase contract. The consumer has the same rights in case the defects are removable, however the Purchaser cannot properly use the product due to repeated occurrence of the defect after repair or due to a bigger number of defects. Repeated occurrence of the defect means in particular when the same defect preventing from the proper use has already been removed at least twice within the warranty period and occurs again. A bigger number of defects means that the product concurrently has at least three defects which prevent the Purchaser from its proper use.
If there are other irremovable defects and the Consumer does not require a replacement of the product, he is entitled to a proportionate discount from the purchase price or to withdrawal from the purchase contract.
The way of settlement of the complaint shall be chosen by the Purchaser. The Seller may inform the Purchaser about inappropriateness of the choice and suggest an appropriate way (in particular in case the Purchaser requests a way applicable by removable defect, but the Seller finds out that the defect is irremovable). If the Consumer does not choose a way of settlement of the complaint in a proportionate period provided by the Seller, the way shall be chosen by the latter.
In case of a discount, it is not possible to file a complaint for a defect due to which the discount has been provided.

If the Purchaser is a Consumer, the Seller shall decide about the complaint immediately, in complicated cases within three business days. This period does not include a period necessary for professional assessment of the defect proportionate to the type of product or service. The Seller shall settle the complaint, incl. defect removal, without unnecessary delay, at the latest by 30 days after the complaint has been filed. If the defect occurs within 6 months after the purchase, the defect shall be deemed to have existed at the time of the purchase. A later defect of goods must be proven by the Consumer.

The Seller issues a confirmation in writing containing information about the date of the complaint, its subject, the requested way of settlement, namely via e-mail sent immediately after acceptance of the complaint (in case of a complaint filed in person the confirmation is handed over immediately); furthermore, a confirmation of the date and way of settlement of the complaint, including a confirmation of performance of the repair and duration of the complaint process, event. reasons for declination of the complaint.

The Purchaser has the right to compensation of necessary costs (in particular postage paid by shipping the complained goods) arisen in relation to the claiming of liability for defects (we recommend to request by 30 days at the latest after the settlement of the complaint – this does not affect the statutory period) actually and purposefully borne. In case of a withdrawal from the contract due to a defect of the goods, the Consumer is entitled to compensation of costs of such withdrawal.

If the defect is removable, the goods shall be repaired. If a repair is not possible and the nature of the defect does not prevent from its normal use, the Seller and the Purchaser may agree on a proportionate discount of the price of the goods. In case of a discount, this defect cannot be subject to later complaint.
If the defect is irremovable and preventing from proper use of the product as a faultless one, the Seller has the right to exchange the defective goods for goods with the same or similar utility properties, or he issues a credit note.

After settlement of a rightful complaint the warranty period shall be extended by the duration of the complaint process. In case of an unjustified complaint the warranty period shall not be extended. If a complaint has been settled by exchange for new goods within the statutory warranty period, the warranty period commences again at the date of settlement of the complaint. The duration shall be calculated from the day following the date of filing the complaint until the date of settlement of the complaint. i.e. the date when the Purchaser was obligated to take delivery of the product. The customer shall be informed about the settlement via e-mail address provided at the purchase.

After the settlement of the complaint, the Purchaser shall be informed by the Seller about the termination of the complaint process over the phone, SMS or via e-mail. If the goods were sent by shipment service, they shall automatically be sent to the Purchaser‘s address after the settlement.

If the complained goods have not been picked up within one month after the date when the complaint process should have been performed, and if it was performed later, then within one month after notification of its performance (i.e. as a rule 60 days after filing a complaint), the Purchaser has the right to charge the customer for storage by dispensing of in accordance with § 656 of the Civil Code.

By dispensing of the goods after the settlement of the complaint the Purchaser is obligated to provide a document, based on which the product has been accepted for the complaint process, as well as to prove his identity with an ID or a valid passport.

The right of the Purchaser to file a complaint within statutory warranty period is thereby not affected. However, the Purchaser must take into account the above mentioned facts, as the warranty according to § 619 paragraph 2 of the Civil Code does not apply to the wear and tear caused by normal use of the product and therefore the warranty cannot be interchanged for the service life of the product. The service life of the goods represents the tendency to get worn and torn by normal use. If the goods are used (not owned) longer than normal service life, it is probable that the defect has occurred as a result of normal wear and tear, however, the possibility of an actual warranty defect is not excluded. The Seller shall always state in an eventual declination of a complaint, whether or not the defect was caused by normal wear and tear.
The above mentioned service life shall always be stated at the offered goods, otherwise the Seller cannot claim such service life.


 

XIII. Prices, bonus points

Prices

All prices are contractual. There are always current and valid prices in the online shop. Special prices are valid until stocks go out if the amount of action products is stated, or until a definite time period expires.
Prices include all other fees which have to be paid by the customer in order to obtain the goods; this does not apply to eventual transport costs etc.
All prices for Czech Consumers and entrepreneurs shall be charged exclusively in the Czech currency (CZK), always including VAT. By foreign Consumers the price is set in EUR incl. VAT, by registered entrepreneurs with a proven VAT registration the prices shall be stated in EUR excl. VAT (export wholesale prices).

Bonus points

Bonus points shall be credited to a domestic Purchaser by ordering at www.e-sportshop.cz only. They are always related to the basic price of the product only and are not applicable by quantity discounts. After each realized and paid purchase, bonus points shall be credited to your account (associated with your registration at  www.e-sportshop.cz ), their amount is always stated on the card of the goods. Bonus points may be used as a discount (1 point = 1 CZK) at your next online purchase.
Foreign customers do not receive bonus points, their benefits shall be reflected in the transport price.

XIV. Payment and delivery conditions

 

Shipment to the Czech Republic:

You can order them in the following ways:

  1. via e-commerce at www.e-sportshop.cz

e-mail addresses

for consumers: obchod@e-sportshop.cz

for entrepreneurs: obchod@e-sportshop.cz

jersey production: grafika@e-sportshop.cz

  1. by fax
  1. by phone

The seller recommends the buyer to place orders via e-commerce.

 

The seller accepts the following payment terms:

1. Payment in cash upon purchase

2. advance payment by bank transfer based on a sent payment request or advance invoice to account number: 701226002/5500

3. Payment by card or payment via internet payment portal (not possible for merchants)

4. Cash on delivery of goods (the cash is taken by the carrier from the customer); the buyer pays extra cash on delivery

5. Payment on invoice with due date (only after agreement with verified customers)

 

Personal collection:

Goods can only be taken over by the buyer. This person must identify himself / herself with a valid ID or a valid passport. Personal pick-up at all establishments is free of charge.

The following place serves for personal picking up of the consignment (eventually claiming):

RADANSPORT s.r.o.

Za Otýlií 10

370 07 České Budějovice

tel. 387 411 543

opening hours: Mon – Fri: 8 am - 6 pm


 

We send the ordered goods by Czech Post (hereinafter referred to as "ČP"), forwarding companies PPL, DPD or GEIS in the shortest possible time.

Please see the following table for shipping costs per package:

 

cash on delivery

transfer

credit card

free from

PPL

120 Kč

100 Kč

100 Kč

3000 Kč

GEIS

120 Kč

100 Kč

100 Kč

3000 Kč

DPD

115 Kč

49 Kč

49 Kč

3000 Kč

ČP

 

INTIME

115 Kč

 

115 Kč

80 Kč

 

49 Kč

80 Kč

 

49 Kč

3000 Kč

 

3000 Kč

 

Goods are sent cash on delivery or we can pay by bank transfer.

In this case, we offer 2 conversion options:

1. We send a payment request to the customer (please provide the call number as a variable symbol)

using credit cards Visa, Electron, Master Card, Maestro, Dinner's Club

2. Express transfer from your account via the GoPay payment portal


Orders over CZK 3,000 can be paid by Cofidis installment sales.

After the money is credited to our account, we will send the shipment. Each order is sent together with a tax document, which serves as a proof of claim or return of the goods. The goods remain the property of the operator until full payment.

The order can be picked up in person at our premises.

Account number for reimbursement for domestic customers: 701226002/5500

 

Czech Post

Weight and Dimensional Limits of CP Shipment: The package can be weighed up to 30 kg. The minimum size is 15 cm x 10.5 cm (15 cm x 3.5 cm cylinder). The maximum permissible length is 240 cm and must not exceed 300 cm in total.

ČP tracking: http://www.ceskaposta.cz/cz/nastroje/sledovani-zasilky.php

PPL

PPL Shipment Weight and Dimension Limits: The package can be delivered up to 31.5 kg. The circumference of the bale (circumference = 2x height + 2x width + length) cannot be greater than 300 cm. The maximum length allowed is 200 cm.

PPL tracking: http://www.ppl.cz/default.aspx

GEIS

GEIS Mass and Dimensional Limits: The package can be weighed up to 50 kg. The circumference of the bale (circumference = 2x height + 2x width + length) cannot be greater than 300 cm. The maximum size allowed is 80 cm x 60 cm x 200 cm.

GEIS tracking: http://www.geis-group.cz/cz

DPD

DPD Shipment Weight and Dimension Limits: The package can be weighed up to 50 kg. The circumference of the bale (circumference = 2x height + 2x width + length) cannot be greater than 300 cm. The maximum length allowed is 175 cm.

DPD tracking: https://www.dpd.com/tracking/(lang)/en_US

INTIME

INTIME Shipment Weight and Dimension Limits: The package can be weighed up to 100 kg. The extent of the bale 4m³. The maximum length allowed is 200 cm.

DPD tracking: https://trace.intime.cz/

 

 

Shipment to Slovakia:

You can order them in the following ways:

1. via e-commerce at www.e-sportshop.com

e-mail addresses

for consumers: obchod@e-sportshop.cz

for entrepreneurs: obchod@e-sportshop.cz

jersey production: grafika@e-sportshop.cz

2. by fax

3. by phone

 

The seller recommends the buyer to place orders via e-commerce.

 

The seller accepts the following payment terms:

Advance payment by bank transfer based on payment request or advance invoice sent to account number

based in Slovak Tatrabance: 2920837072/1100

IBAN: SK69 1100 0000 0029 2083 7072

BIC (= SWIFT): TATRSKBX

Account Name: RADANSPORT s.r.o.

 

Once the amount has been credited to this account, the shipment will be released immediately, the shipping time is 1-2 days (working days not including weekend days and public holidays).

Cash on delivery of goods (the cash is taken by the carrier from the customer), the buyer pays extra so. seasoning, which is part of the price of transport.

Payment on invoice with due date (only after agreement with verified customers).

We send parcels up to 50 kg, bulky packages will be delivered in agreement with the buyer.

 

CONSUMER

cash on delivery

transfer

free from

transport e-sportshop

7 €

3,99 €

100 €

BUSINESSMAN NON - VAT

cash on delivery

transfer

free from

transport e-sportshop

7 €

6 €

250 €

BUSINESSMAN VAT

cash on delivery

transfer

free from

transport e-sportshop

5,8 €

5 €

250 €

Shipment Weight and Dimension Limits: The package can be weighed up to 100 kg. The extent of the bale 4m³. The maximum length allowed is 200 cm.



Shipment to EU countries:

You can order them in the following ways:

1. via e-commerce at www.e-sportshop.com

e-mail addresses

for consumers: obchod@e-sportshop.cz

for entrepreneurs: obchod@e-sportshop.cz

jersey production: grafika@e-sportshop.cz

2. by fax

3. by phone

 

The seller recommends the buyer to place orders via e-commerce.

The seller accepts the following payment terms:

Advance payment by bank transfer based on payment request or advance invoice sent to account number

based in Slovak Tatrabance: 2920837072/1100

IBAN: SK69 1100 0000 0029 2083 7072

BIC (= SWIFT): TATRSKBX

Account Name: RADANSPORT s.r.o.

 

Once the amount has been credited to this account, the shipment will be released immediately, the shipping time is 1-2 days (working days not including weekend days and public holidays).

Payment on invoice with due date (only after agreement with verified customers).

Transport e-sportshop: we will select the fastest and most suitable carrier for you with regard to the ordered goods and the place of transport.

CONSUMER

price per package

delivery time

free from

Germany

10 €

2-5 days

300 €

Poland

10 €

2-5 days

300 €

Austria

10 €

2-5 days

300 €

Belgium

14 €

2-5 days

400 €

Bosnia and Herzegovina

14 €

2-5 days

400 €

Dernmark

14 €

2-5 days

400 €

Estonia

14 €

2-5 days

400 €

France

14 €

2-5 days

400 €

Italy

14 €

2-5 days

400 €

Lithuania

14 €

2-5 days

400 €

Latvia

14 €

2-5 days

400 €

Luxembourg

14 €

2-5 days

400 €

Hungary

13 €

2-5 days

400 €

Netherlands

14 €

2-5 days

400 €

Romania

14 €

2-5 days

400 €

Slovenia

14 €

2-5 days

400 €

Serbia

14 €

2-5 days

400 €

Switzerland

55 €

2-5 days

1 500 €

Great Britain

14 €

2-5 days

400 €

Bulgaria

20 €

2-5 days

800 €

Finland

20 €

2-5 days

800 €

Croatia

16 €

2-5 days

800 €

Ireland

20 €

2-5 days

800 €

Norway

65 €

2-5 days

1 500 €

Portugal

20 €

2-5 days

800 €

Greece

20 €

2-5 days

800 €

Spain

20 €

2-5 days

800 €

Sweden

20 €

2-5 days

800 €

Cyprus

80 €

2-5 days

1 500 €

Malta

80 €

2-5 days

1 500 €

Lichtenstein

25 €

2-5 days

800 €

BUSSINESMAN NON-VAT

price per package

delivery time

free from

Germany

10 €

2-5 days

600 €

Poland

10 €

2-5 days

600 €

Austria

10 €

2-5 days

600 €

Belgium

14 €

2-5 days

800 €

Bosnia and Herzegovina

14 €

2-5 days

800 €

Dernmark

14 €

2-5 days

800 €

Estonia

14 €

2-5 days

800 €

France

14 €

2-5 days

800 €

Italy

14 €

2-5 days

800 €

Lithuania

14 €

2-5 days

800 €

Latvia

14 €

2-5 days

800 €

Luxembourg

14 €

2-5 days

800 €

Hungary

13 €

2-5 days

800 €

Netherlands

14 €

2-5 days

800 €

Romania

14 €

2-5 days

800 €

Slovenia

14 €

2-5 days

800 €

Serbia

14 €

2-5 days

800 €

Switzerland

55 €

2-5 days

3 000 €

Great Britain

14 €

2-5 days

800 €

Bulgaria

20 €

2-5 days

1 500 €

Finland

20 €

2-5 days

1 500 €

Croatia

16 €

2-5 days

1 500 €

Ireland

20 €

2-5 days

1 500 €

Norway

65 €

2-5 days

3 000 €

Portugal

20 €

2-5 days

1 500 €

Greece

20 €

2-5 days

1 500 €

Spain

20 €

2-5 days

1 800 €

Sweden

20 €

2-5 days

1 500 €

Cyprus

80 €

2-5 days

3 000 €

Malta

80 €

2-5 days

3 000 €

Lichtenstein

25 €

2-5 days

1 500 €

BUSSINESMAN VAT

price per package

delivery time

free from

Germany

8,3 €

2-5 days

600 €

Poland

8,3 €

2-5 days

600 €

Austria

8,3 €

2-5 days

600 €

Belgium

11,6 €

2-5 days

800 €

Bosnia and Herzegovina

11,6 €

2-5 days

800 €

Dernmark

11,6 €

2-5 days

800 €

Estonia

11,6 €

2-5 days

800 €

France

11,6 €

2-5 days

800 €

Italy

11,6 €

2-5 days

800 €

Lithuania

11,6 €

2-5 days

800 €

Latvia

11,6 €

2-5 days

800 €

Luxembourg

11,6 €

2-5 days

800 €

Hungary

10,7 €

2-5 days

800 €

Netherlands

11,6 €

2-5 days

800 €

Romania

11,6 €

2-5 days

800 €

Slovenia

11,6 €

2-5 days

800 €

Serbia

11,6 €

2-5 days

800 €

Switzerland

45,5 €

2-5 days

3 000 €

Great Britain

11,6 €

2-5 days

800 €

Bulgaria

16,5 €

2-5 days

1 500 €

Finland

16,5 €

2-5 days

1 500 €

Croatia

13,2 €

2-5 days

1 500 €

Ireland

16,5 €

2-5 days

1 500 €

Norway

53,7 €

2-5 days

3 000 €

Portugal

16,5 €

2-5 days

1 500 €

Greece

16,5 €

2-5 days

1 500 €

Spain

16,5 €

2-5 days

1 500 €

Sweden

16,5 €

2-5 days

1 500 €

Cyprus

66,1 €

2-5 days

3 000 €

Malta

66,1 €

2-5 days

3 000 €

Lichtenstein

20,7 €

2-5 days

1 500 €

Consumer prices in EUR incl. VAT, entrepreneur prices excl. VAT

 

XV. Costs of use of means of remote communication

The Purchaser agrees to the use of means of remote communication at the conclusion of the purchase contract. The costs incurred by the Purchaser when using means of remote communication in relation to the conclusion of the purchase contract (costs of internet connection, phone calls) shall be borne by the Purchaser himself.


 

XVI. Final provisions

General terms and conditions are valid in the wording given on the Seller‘s website at the date of conclusion of the contract. The Consumer‘s order is archived after its confirmation as a contract concluded between the Purchaser and the Seller for the purpose of its performance and further registration; its state is accessible by the Purchaser.

Relationships and eventual disputes arising from the contract shall be resolved exclusively according to the law of the Czech Republic and by courts with competent jurisdiction of the Czech Republic.

Eventual disputes between the Seller and the Purchaser may be settled out-of-court as well. In such case the Purchaser – Consumer may contact a subject of out-of-court dispute resolution, as for example the Czech Trade Inspection Authority or resolve the dispute  online as well.  More information about the out-of-court dispute resolution can be found on the CTIA website.

These GTC are valid and effective from 01/06/2017 and derogate the previous wording of the GTC.